In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team through any of the below mentioned channels:
Sending an email at firstname.lastname@example.org.
Customer care support at +91-96435 08442: Monday to Saturday from 10:00am to 6:00pm
Upon receiving Your complaint, we shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will process your request for a replacement. However, in the event of frivolous and baseless complaints or if the product is out of warranty, we reserve the right to reject the service request.
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered with. If you observe that the package is damaged or tampered, request you to refuse to accept delivery and inform us at the earliest. The return process of the product may be restricted by us depending on the nature and category of the product.
In order to return any products sold through the Website, you are required to comply with the below mentioned conditions, viz:
Please notify us of receipt of a damaged/ defective product/service within 48-hours of delivery to you. If you will be unable to do so within 48-hours, we shall not be held liable for the failure to replace the order.
Products should be unused.
We will arrange pick-up of the damaged/defective product through our own logistics partner. In the event we are unable to do so due to non-serviceable service location of our partner logistics companies, we will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with us.
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
The returned products are subject to verification and checks by Hobbycraft in order to determine the legitimacy of the complaint/return.
In the event the return of a product is duly accepted by us, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you. Refund will be processed based on the mode of payment i.e. approved payment gateway will credit your refunds directly into your debit/credit card or online accounts or provide you with a cheque in this regard. Refunds will be subject to the following:
Orders paid online will be refunded within 7-21 business days through the online account or via cheque, depending on the then current circumstances as determined by us.
For Cash on Delivery payments, you need to provide us your account details, in which you will receive the refund amount within 7-10 business days.
A promo code once used shall not be refunded in case of cancellation of order either by customer or Hobbycraft.
Cancellation by Hobbycraft: There may be certain orders that Hobbycraft is unable to accept and must cancel. We reserve the right, to refuse or cancel any order for any reason whatsoever. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Hobbycraft credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. In case of prepaid payment if your order is cancelled, the said amount will be reversed back in your credit card account. A promo code once used shall not be refunded in case of cancellation of order either by customer or by us.
Cancellation by the User: In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practices, if we receive a cancellation notice and the order has not been processed/ approved by Hobbycraft, it shall cancel the order and compensate to you by providing a shopping voucher of the equivalent value of the cancelled item, within a reasonable period. Hobbycraft will not be able to cancel orders that have already been processed. It has the sole right to decide whether an order has been processed or not. The customer shall accept Hobbycraft decision concerning the cancellation.
We reserve the right to cancel any order that is classified as 'Bulk Order' as determined by us. Any Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria -:
Products ordered are not for self-consumption but for commercial resale
Multiple orders placed for same product at the same address
Bulk quantity of the same product ordered
Invalid address given in order details
Any malpractice used to place the order